Juan Carlos Flores Aroni
Electronics engineer | IT infrastructure, networking and cloud
Lima, Peru · [email protected]
LinkedIn · GitHub
Professional profile
Electronics engineer with experience in NOC operations, network and infrastructure support at Claro’s Tier III datacenter, and technology oversight during electoral processes. Experienced in monitoring, incident handling, SLA tracking and coordination with specialized teams. Certified as a Microsoft Azure Network Engineer Associate, Oracle Cloud Infrastructure Architect Associate and Fortinet Certified Professional. Building practical cloud networking and security skills through documented personal labs at JCF Infra.
Technical skills
- Infrastructure monitoring: Zabbix, SolarWinds, Grafana and VMware Aria Operations; dashboard review and alert tracking. Working knowledge of Huawei NetEco for datacenter monitoring.
- Virtualization and hardware: VMware vSphere/vCenter, HPE OneView and HPE iLO; operational support for infrastructure and virtual machines in coordination with specialists; operational exposure to VMware Cloud Director, NSX and vSAN from the NOC.
- Operations and service management: BMC Helix ITSM / Smart IT, ticket handling, incident management, escalation and SLA tracking.
- Backup and storage: Commvault alert tracking and hands-on use of Scality consoles.
- Networking: connectivity troubleshooting, TCP/IP, VLANs and L1 support with L2-level troubleshooting; familiarity with Huawei NCE-Campus and NCE-Fabric consoles.
- Cloud and security: certifications in Azure, OCI and Fortinet; personal labs covering Azure networking, Bicep, Application Gateway, Load Balancer and Cloudflare WAF.
- Documentation and collaboration: technical reports, evidence records, procedures, SharePoint and Excel for operational tracking.
- Additional training: Linux/Red Hat and Huawei Datacom networking.
Professional experience
Applied Technology Inspector — Jurado Nacional de Elecciones
January–June 2026 · San Borja, Lima, Peru
- Inspected the technology infrastructure, networks and platforms of the electoral computing center during the 2026 General Elections.
- Verified functional tests, zero-count initialization and electoral software operation in accordance with established procedures.
- Recorded activities in SIPE and prepared inspection reports with findings and technical evidence.
NOC Analyst — Global Hitss Perú, Claro
December 2023–February 2026 · Lima, Peru
- Monitored infrastructure at Claro’s Tier III datacenter and handled incidents according to severity and service SLAs.
- Used VMware vSphere/vCenter, HPE OneView and HPE iLO for operational infrastructure support in coordination with specialized teams.
- Reviewed alerts and dashboards in Zabbix, SolarWinds, Grafana, VMware Aria Operations and Commvault to identify incidents and manage escalation; also worked with Huawei NetEco, NCE and Scality consoles in the NOC environment.
- Managed tickets and incident follow-up through BMC Helix / Smart IT, coordinating with networking, security and cloud teams and service providers.
- Maintained operational records and documentation of incidents, availability and escalation using SharePoint and Excel.
L1 Network Support — Fractalia Perú
May 2023–January 2024 · Lima, Peru
- Provided L1 support for connectivity and network service incidents affecting corporate customers, progressively taking on L2-level troubleshooting tasks.
- Performed troubleshooting, link validation, ticket follow-up and escalation to engineering according to incident severity.
- Maintained communication with customers and technical teams and documented incident handling through closure.
Regional Technical Inspector — JNE, JEE Tayacaja
July–October 2022 · Huancavelica, Peru
- Verified technology infrastructure, networks and communication tests at the electoral computing center during the 2022 Regional and Municipal Elections.
- Documented incidents, findings and evidence, and coordinated technical support for resolution.
- Prepared technical reports on corrective actions taken on critical equipment and services.
Inspector / Analyst — ATU
August 2020–June 2022 · Lima, Peru
- Managed inspection documentation and evidence in SharePoint and validated information.
- Tracked deliverables and performed document quality checks to maintain record traceability.
- Updated databases and information sheets for Metropolitano and tourist services, and assigned evidence to staff for classification and renaming.
Presales Engineer — Experis and Tgestiona
Experis / Manpower: October 2019
Tgestiona / Gestión de Servicios Compartidos: November 2018–August 2019
- Prepared technical proposals for connectivity and telecommunications services for corporate customers.
- Coordinated with sales, engineering and suppliers to validate scope, coverage, capacity and costs.
- Designed telecommunications, security, fiber-optic, radio-link, VSAT and managed-service solutions, including equipment sizing and scope definition.
Technical Device Operator — ONPE
November–December 2018 · Lima, Peru
- Provided technical device operation services within the Electoral IT and Technology Management Office during the 2018 Second Regional Election and Referendum.
- Configured, tested and operated cryptographic equipment and technological devices used in the electoral process.
- Performed functional validation, monitoring and technical support, and recorded incidents, evidence and test results.
Certifications
- Microsoft Certified: Azure Network Engineer Associate — Microsoft. Earned on October 10, 2026; valid through October 2027. Verify.
- Oracle Cloud Infrastructure 2025 Certified Architect Associate — Oracle. Earned in November 2025; valid through November 2027. Verify.
- Fortinet Certified Professional Secure Networking — Fortinet. Earned in October 2025; valid through October 2027. Verify.
- ITIL Foundation Certificate in IT Service Management, ITIL 4 Edition — Earned in July 2019.
Personal projects
- Azure Application Gateway: adapted Bicep to an existing network and validated two IIS servers as backends. Documented result: two healthy backends and HTTP 200 responses. Case study.
- Azure internal Load Balancer: diagnosed a timeout and recovered three backend services, with documented response tests. Case study.
- Cloudflare WAF: configured a WAF control and verified its behavior against a logged request. Case study.
Education and additional training
Electronics Engineer — Universidad Nacional del Callao
Professional degree conferred; studies 2012–2017.
- Specialization program in Linux Red Hat System Administration — CIETSI, 2024.
- HCIA Datacom course — RETSATEL, 2025.
- Fundamentals of Cybersecurity Control and Management — Capacitación USACH, 2025.
- Oracle Next Education program — programming and Java development training, Alura Latam, 2023.
Languages
Spanish: native · English: intermediate.